Privacy and Returns Policy

RETURNS POLICY

Please look over your order as soon as you get it in your hands. If you think that you’ve received a defective item, contact us within 4 hours of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that sorted out for you.

Include your original receipt or proof of purchase.Shipping is non-refundable, unless there was a mistake on our end.

Please allow us 5-7 business days to process your return once it is received by us. This includes the number of days the refund will show up in your bank account should you opt for a refund.

 

PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site or subscribe to our newsletters.When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number.

We may collect and use non-personal information such as the identity of your Internet browser, the type of operating system you use and your IP address to optimise our goods and services to you.

WHAT DO WE USE YOUR INFORMATION FOR?

We use your Personal Information to provide you with information, process your orders and for any related or ancillary purposes, including, without limitation:

(a) to process transactions;

(b) to personalise your experience;

(c) to improve our website offerings based on the information and feedback we receive from you;

(d) to improve customer service by responding to your customer service requests and support needs;

(e) to enable us to comply with any regulatory reporting and legal obligations; and

(f) to enable us to transfer the same to any successors and/or assigns of our business.

We may engage third party service providers to assist with delivery, security, professional advisory, banking, payment processing or technology services. These parties may be required to handle your Personal Information and if they do, they must safeguard this information and only use it for the purposes it was supplied, although we are not responsible for ensuring this.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer your Personal Information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our Terms of Use, or protect ours or others rights, property, or safety. However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses.

DO WE USE COOKIES?

Cookie are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow). Cookies enable the sites or service provider’s systems to recognise your browser to capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve the customer experience.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

CHANGES TO PRIVACY POLICY

If It’s A Good Life decides to change the Privacy Policy, we will post those changes on this page.